Marketing
We only
market through our website and internet is one and only main source
of marketing. All customers are required to read and understand our
policy about rates and cancellation before making any reservation
online or over the phone. We do not take the responsibility of all
the valid charges that might occur because of your avoidance and not
paying full attention to our policy.
TERMINATION
POLICY
We understand and believe
that, unexpected or emergency situations may arise and
change your travel plans, considering that in mind, we keep our
cancellation notice very simple and easy.
Minimum 12
hours notice otherwise full fare.
If
you need to cancel your reservation that is scheduled between
12:00AM and 8:00AM EST, please call before 11:00PM the night before
in order to avoid full charges. Our office hours are between 5:00am and 10:00pm, however we
do provide 24 hours service, and we dispatch/ assign all
reservations for next morning by 10:00pm.
AIRPORT PICKUP INFORMATION
Our driver will receive you by the arrival airline
baggage claim in front of Caribou Coffee for McNamara Terminal, and
In front of Starbucks at Smith Terminal. The driver will be holding the PASSENGER name sign.
If there is any difficulty for locating the driver, please call us
at 248 -875-1144
for assistance.
All Cancellation has minimum service fee of
$35.00 if more than 12 Hours.If the credit card/ Check declines/Returns there will be $70.00 extra charge on your Credit Card.
If customer dispute to credit card company for a valid charge that customer authorize and sign the imprinted receipt. There will be $25 fee which credit card processing company charges, in addition to this there will also be a $124.00 for inconvenience, extra effort and time spent to solve the dispute which was only caused because of customers denial of the payment for service used and customer agreed the terms and condition and signed at bottom of the receipt.
If cardholder's issuing bank initiates pre-arbitration case according credit card rules and regulations. All the fees will be charged to the customer credit card in file. As such customer signed the imprinted receipt where customer authorizes agrees with all the policies and permits STBSN Services to charge the credit card.
All deposits are subject to NON-refundable unless reservation is cancelled in a timely manner.
NO PRESENCE CHARGES
Please DON’T leave the baggage
area before you call us in order to avoid the NO SHOW up charges. No
show up charges at Detroit Metro Airport is full
fare plus gratuity. No exception. (Other Airports & city are subject to full
fare + other charges).
ADVANCE PAYMENTS
GRATUITY
20% gratuity will be automatically added
to the listed fair/rate.
SPECIAL OCCASION RESERVATION
Once a reservation is made for any major occasion like North American International Auto Show, major sports events etc. can not be cancelled because we do not overbook and in that case once our fleet of vehicles are reserved we stop taking any new reservation because of high demand and limited supply. If a cancellation is made after you reserve a service its subject to 50% charge to your credit card.
MECHANICAL AND BAD WEATHER CONDITIONS
Company is not liable in the event of mechanical breakdown.
Not responsible for any delays or the termination in winter caused by unsafe road conditions (i.e. Snow, not salted roads, accidents, etc.)
Not responsible for any loss because of service delays or termination due to mechanical breakdown, or doesn't provide any loss claim insurance for service interruption, customer has to buy there own trip interruption insurance. . No claim against company or its employee may be brought in this connection.
All cancellations are required 12 hours prior notice before schedule pick up time, other wise will be charge or bill full accordingly.
The client assumes full financial liability for any damage to the vehicles caused during the duration of the use by them or any members of their party. A fee of $100.00, for each carpet or seat burn. Sanitation fee is 250.00. Alcohol Consumption and drug use is prohibited by law. Any fines will be paid for by the customer. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s). It is Illegal to stand through the sunroof. Smoking is not permitted in some of our limousines and this is left to the discretion of the driver.
Overtime pay will apply after the first 15 minutes of pre-arranged time described on the run sheet.
Not responsible for articles left in the limousine.
Balances are required to be paid to the driver on the run date before the beginning of the trip.
Vehicles cannot be loaded beyond seating capacity.
STBSN-Services is not responsible for any damage cause by any Sub-contractor.